DELIVERY

ENVIOS

Delivery UNITED KINGDOM

All orders are placed exclusively through our website moonstonefeminine.com.

Once payment is confirmed, orders are carefully prepared at our factory in Brazil within up to 3 business days.

After processing, orders are shipped to the United Kingdom via FedEx, with an estimated delivery time of up to 15 business days from the date of dispatch.

Upon arrival at our UK distribution point, each item is individually inspected before being sent via Royal Mail Next Day Delivery.
Every order is packaged with love, attention to detail, and includes a special complimentary gift.

ENVIO INTERNACIONAL

We offer international shipping to selected countries

Delivery times and shipping fees vary by destination

Customs duties and taxes are the responsibility of the customer

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DEVOLUÇÕES

CUSTO DE DEVOLUÇÃO

Return and exchange shipping costs are the responsibility of the customer, except in cases of:

  • Manufacturing defects

  • Incorrect items sent

In these situations, Moonstone Feminine will cover the return shipping costs.

30 DIAS PARA DEVOLUÇÃO

In accordance with UK consumer regulations, return requests must be submitted within 30 days of receiving your order.

All returned items must comply with the conditions outlined below.

DEVOLUÇÕES E TROCAS

Exchanges and eligible returns are accepted under the following conditions:

Exchange period

  • Exchanges may be requested within 7 business days of order delivery.

Eligibility conditions
Items must be:

  • Unused and unwashed

  • In original packaging

  • With original tags attached

  • Free from perfumes, deodorants, or any other odours

Non-returnable items
For hygiene and safety reasons, we do not accept returns or exchanges for:

  • White items

  • Promotional or sale items

  • Any products that do not meet the conditions listed above

📩 HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please contact our customer support team at:
moonstonefeminine@outlook.com

Our team will guide you through the process with care and attention.

IMPORTANT INFORMATION

  • Delivery times are estimates and may vary due to customs clearance or unforeseen logistical delays.

  • By completing a purchase on our website, you agree to this Shipping & Returns policy.