Terms of Service

Welcome to Moonstone Feminine.
By accessing or using our website moonstonefeminine.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Moonstone Feminine operates an online store specialising in lingerie.
All products available on this website are sold exclusively through moonstonefeminine.com

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years old

  • Provide accurate and complete personal and payment information

By placing an order, you confirm that all information provided is correct and truthful.

3. Products & Availability

We make every effort to display our products accurately. However:

  • Colours may vary slightly due to screen settings

  • Product availability is subject to stock

We reserve the right to discontinue or limit quantities of any product at any time.

4. Prices & Payments

  • All prices are listed in GBP (£) unless stated otherwise

  • Prices may change without prior notice

  • Payment must be completed at checkout

Payments are processed securely via trusted third-party providers such as Stripe.
Moonstone Feminine does not store payment card details.

5. Order Confirmation

Once your order is placed, you will receive an email confirmation.
This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel an order due to:

  • Payment issues

  • Incorrect pricing

  • Suspected fraud

  • Product availability

6. Shipping & Delivery

Shipping times and policies are outlined in our Shipping & Returns page.

Delivery times are estimates and may vary due to customs procedures or unforeseen delays.
Moonstone Feminine is not responsible for delays caused by third-party carriers.

7. Returns & Exchanges

Our return and exchange conditions are detailed on the Shipping & Returns page.

Due to hygiene reasons, certain lingerie items may not be eligible for return or exchange.

8. Intellectual Property

All content on this website, including:

  • Images

  • Text

  • Logos

  • Design

is the property of Moonstone Feminine and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Moonstone Feminine shall not be liable for:

  • Indirect or consequential damages

  • Losses resulting from misuse of products

  • Delays caused by shipping providers

Nothing in these Terms limits your statutory rights under UK consumer law.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

📩 moonstonefeminine@outlook.com